Guria. The Union of Democratic
Development of Georgia and the Mediators’ Association of Guria have interviewed
the population of Ozurgeti town in November-December 2013, aimed at examining
the activities of the water supplying organization in Ozurgeti – "United Water
Supply Company of Georgia” LLC, assessing the level of satisfaction of the
Ozurgeti water users with its services, and comparing the fulfillment of
obligations undertaken by this company with the factually existing situation.
According to the
official data of the Water Supply Company, total of 4.788 subscribers are
registered in the Ozurgeti Service Center. Out of these, 634 customers were
interviewed (i.e. 13.2% of total number of subscribers), who receive water from
the "United Water Supply Company”. In view of specifics of the population poll
and for the purposes of a comparative analysis, separate interviews were
conducted with customers living in multi-apartment buildings and those residing
in private houses. Such differentiation was triggered by a variety of services
provided to them in the water supply sector.Interviewing has
identified the most essential and key problems of the Ozurgeti population in
the water supply sector: 1) subscribers are unaware of
the water supply time-table, which is mostly undetermined; 2) pressuring the
water supplied to subscribes is problematic, especially in multi-storey
residential houses (Ozurgeti-based subscribers intensely use special pressure
empowering pumps, which obviously increases their monthly utility fees); 3) the
issue of water quality is very acute, which, in the opinion of majority of the
interviewed subscribers is not safe for health; 4) fee for the utilized water
is not adequate and proportionate to the service offered by the Water Supply
Company to its subscribers; 5) there is no practice of contractual regulation
of relations between the supplier of drinking water and the customers, which
would write out the rights and obligations of each party ...The water customer
opinion poll was carried out by the "East-West Management Institute” (EWMI) under the aegis of
the G-PAC Program, funded as part of the project "Union for Protecting the
Water Customer Rights”, implemented by the Union of Democratic Development of
Georgia together with the "Mediators’ Association of Guria”. Implementation of
this program became possible by assistance of the American people through the
United States Agency for International Development (USAID).